FAQs – Defects Lodgment Portal

Can I give access to this defect portal to my property manager or someone else?

It is advised that you keep your login details private and do not share them with others.

If I have a third-party inspector attend the pre-settlement defect inspection and report on our behalf, how do I log this in the system?

The purchaser/owner is responsible for logging defects on the portal.
Please ensure each defect is logged individually, submitting multiple defects at once will result in a rejection.

Where is my warranty information relating to appliances etc?

All warranty information can be accessed in the ‘Communities’ section of this website.
Resident’s information – Serenity Resources – Dennis Family Real Estate.
For warranty-related issues, please contact the supplier directly (Harvey Norman).